Frequently Asked Questions
Everything you need to know about shopping with Sanrio Shops
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 5-7 business days within the continental US. International shipping times vary by destination but generally range from 10-15 business days.
How do I ensure I am choosing the correct size?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit for your Sanrio apparel.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and still have the original tags attached.
Are the products sold on Sanrio Shops officially licensed?
Yes, all merchandise sold through our store is 100% officially licensed, ensuring high-quality standards and authentic character designs.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track the status of my shipment?
Once your order is processed and shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's journey.